Managed IT

How we’re different from a typical MSP

A dedicated, named technician

You aren’t a ticket number in a queue. Your business has an assigned technician who learns your network, devices, software and people, and who handles your requests from start to finish.

An account manager who owns the relationship

Your account manager runs regular reviews with you, plans upgrades and budgets ahead of time, and is your single point of contact when you need a decision or an escalation.

Onsite when it matters, remote when it’s faster

Most everyday issues are fixed remotely within minutes. When something needs hands on hardware, cabling or a new office setup, your technician comes onsite. You get both, under one agreement.

Built for SMBs, priced predictably

We work with businesses with staff numbers from 1 – 250 staff. Our managed services are flat-rate with no lock-in contracts, so you always know what IT will cost you each month.

What we look after

• Managed IT services: proactive 24/7 monitoring, patching, help desk and vendor management.
• Microsoft 365 and Intune: email, Teams, SharePoint, device management and licensing.
• Cyber security: ACSC Essential Eight alignment, endpoint protection, email security and security awareness.
• Network infrastructure: switching, Wi-Fi, firewalls and VLAN design.
• Backup and disaster recovery: tested backups and recovery plans.
• Virtual CIO and IT consulting: IT strategy, audits and budgeting.
• AI consulting and data governance: planning, advisory and safe adoption of AI tools.
• Phones and internet: business NBN, VoIP and connectivity.

Industries we support

We support Accounting Firms, Legal firms, Construction, healthcare and aged care facilities, along with many other industries, e.g. professional services, trades, not-for-profits. We understand Australian obligations such as the Australian Privacy Principles and the ACSC Essential Eight.